FAQs
Everything you might ask, answered.
Quick answers for agents booking jobs and for Seekers carrying them out. Still stuck? The team is one message away.
For agents and landlords
Booking, pricing and reports.
How does pricing work?
Every price is shown before you book: pick a service, see the cost, and confirm. You only pay the amount shown at the point of booking, and any extra tasks you add to a visit are priced upfront too. No subscriptions, no contracts, no hidden dashboard reveal.
How are Seekers checked?
Every Seeker is ID and right-to-work checked, hand-picked and personally vetted by our team before they can accept jobs. They also check in on arrival, share live location while the visit is in progress, and have a hold-to-activate SOS in the Seeker app.
What areas do you cover?
London only, to begin with. When you enter a property address, you'll see straight away whether we cover that address.
How quickly can a Seeker attend?
You can book same day, evenings to 9pm and weekends, subject to Seeker availability. Pick any time from 8am to 9pm, any day.
How do reports arrive?
Photos and a structured report land in your dashboard once the job is complete, with timestamped and geo-tagged media where relevant. You can view, download and share them from your account.
Can I cancel a booking?
Yes, you can cancel through your dashboard. A fee may apply once a Seeker has been assigned or has started travelling to the property, and we'll always tell you whether a fee applies before you confirm the cancellation.
What can I book a Seeker for?
Accompanied viewings, open houses, live video viewings, Look visits, key runs and meet-and-access. Add extras like a meter read or key collection to the same visit where offered.
Is there a contract or subscription?
No. Seeky is pay-as-you-go, per job. There's no subscription, no minimum spend and no lock-in. You book what you need, when you need it, at the price shown.
What happens if a Seeker can’t make it?
We aim to re-cover the job from the network, and we'll keep you informed. If we can't fulfil a confirmed booking through no fault of yours, you don't pay for it. That's our reliability commitment.
How is occupant and viewer data handled?
Under UK GDPR. You're the controller and Seeky the processor for occupant and viewer data we handle to deliver a booking; data is used only to fulfil the job, kept no longer than needed, and never sold. See our Privacy Policy for detail.
Can I book recurring inspections?
Yes. Weekly empty-property checks can repeat, with a report from each visit so you can track condition over time.
For Seekers
Working with Seeky.
How do I become a Seeker?
Apply through our Become a Seeker page. You'll complete ID and right-to-work checks, and once you're approved you can start choosing jobs that suit you.
How do Seekers get paid?
You're paid for the jobs you complete, with fast, transparent payouts to your nominated account. You can see your earnings and payment history in the app.
Is it safe?
Every Seeker checks in on arrival and shares live location while the visit is in progress. Jobs come with single-use access, and there is a hold-to-activate SOS in the Seeker app.
Do I choose my own hours?
Yes. You pick the jobs you want and set your own hours. Work as much or as little as suits you, with no obligation to accept anything you don't want to.
Do I need property qualifications?
No, and we do not ask for them. We are more interested in who you are than where you studied: reliable, presentable, good with people and respectful of every property. A person on our team reads every application and invites the people we want, and you complete ID and right-to-work checks before your first job. The app gives you the brief for each job.
What equipment do I need?
A smartphone to run the app: the brief, access details and reporting all live there. For media jobs, a capable phone camera covers most needs; specialist jobs note any extra requirements upfront.
How do jobs reach me?
When you're online, offers for jobs near you appear in the app with the pay shown before you accept. You take the ones that suit you and decline the rest. Being local keeps travel short and earning time high.
Didn't find
your answer?
The team is happy to help. Send a message and we'll get you sorted.
- No subscription
- Price before you book
- Hand-picked Seekers
